Troubleshooting
What if I have a problem getting a ChargePoint Charging Station to work?
Call the toll free number on your card (and on the charging station), and an operator will assist you.
What if I lose my Smart Card in the middle of a charging session?
Call the toll free number on your card (and on the charging station), identify yourself as the subscriber that started the session, and an operator will be able to remotely open the door to the charging station.
What if my favourite charging station is occupied or out of service and I don't have web access?
Call the toll free number on your card (and on the charging station), identify yourself as a subscriber, and an operator will direct you to the nearest unoccupied charging station.
I started a session to charge my plug-in vehicle with my Smart Card, and when I try to use it to start a session at another charging station for my friend, it refused to authorize me. What's up with that?
Only one session per Smart Card is allowed at any time. Your friend should get their own ChargePoint account.
What happens if there is a power failure while I'm charging my plug-in vehicle? How do I get my cord back?
During a power failure, the ChargePoint Networked Charging Station will unlock. This is a patented feature. When power is restored, charging will resume, as long as your cord is plugged in. You can terminate the charging session normally with your Smart Card, remove your cord and the station will re-lock.
Which browsers are supported?
ChargePoint Network portals are officially supported in Microsoft Internet Explorer versions 7.0 and 8.0, and Mozilla Firefox versions 3.0 and 3.5, with a minimum resolution of 1024x768 in all cases. Some rich internet application content may not render correctly in other browsers, versions, and platforms.
